shit acknowledgement

If you complain to something at starbucks they’ll be told to apply their “LATTE” method. What is it? Listening to the customer Acknowledging their complaint Taking action to resolve the problem Thanking the customer for bringing the situation to their attention Explaining to the customer why the problem occurred. You know what? It’s a great […]

making good questions

To get great answers you need to learn how to make good questions. Making good questions seems hard. How many times were you in a room and someone asked the teacher a stupid question? It happens all the time. But guess what? It’s perfectly fine. Because if you want to learn how to ask good […]

life in a glass

When I was a child my mother would often remind of a saying “If walls were made of glass, you’d see what families do for real”She meant that we change our behaviour based on the fact that “nobody is watching us”, that if people were watching us it would show all the bad things we […]

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