A person today told me a story of grief. He was angry with a coworker and that led to an escalation of issues and problems in his state of mind and overall well being.
When he told me the story I immediately got the crucial point. I knew the person he was angry with and I could instantly tell a list of reasons why that would’ve caused issues when having a discussion that lasted over 2 hours.
If I didn’t knew him, would I guessed it? Probably not, and it’s a big problem, because I would have missed one crucial information.
The fact that I was in the loop, that I knew the people involved, meant a totally different reaction on my side.
That was possible because I knew, because I experienced it myself, something that allows us to have a broader vision of the problem.