We all hide behind a mask.
Sometimes we are clowns, sometimes Doctor, and I’m not talking about jobs.
We shouldn’t judge people based on how they look because sometimes their thoughts are deeper that what they seem to be.
To discover this you have to allow them to express freely, to not judge them nor force them. You can’t ask an introvert to do a conference, but you can allow him to express himself in his way. Free of any chain.
Only then you’ll know who’s behind the mask, and maybe that will be the time when you reveal yourself too.