Author: Andrea Grassi

I love doing customer support, I love being able to help people and the reason is that when you help and you “talk humanly” things are much more beautiful because you can connect with others, raise their level, help them.

Obviously to do a great support you need enough power to move freely, but then it’s worth it.

Part of what I learned about vulnerability in the brene brown’s audiocourse “The power of vulnerability” is to let people know your thoughts.
Not all of them, but it’s necessary to let them know what influence your decision.

Today I talked to my boss about a side project. I talked to him because, since I’m working part time (and it was my choice) I didn’t want him to think that I was trying to get extra work.

It is very important to be clear upfront, to show the cards before anyone can make a comment.
This is because, as it often happens, we feel betrayed whenever someone didn’t tell us something we would’ve liked to know.
And it’s a bit hard to predict which are the infos that people want, so better include some extra info everytime, this way you’re at least sure that you tried to minimize the issue.

Some days are hard, some days you have to keep pushing.

But in some days, no matter what, there is nothing you can do to change it.
So why worry? Why spending your time worrying?

It’s hard to put in practice and I find myself often reverting to the default behaviour (worrying), but it’s worth trying.
Because if you start worrying then you start living, and that’s the best part.

Sometimes using your voice for other people it’s not the best way to do it because they won’t feel it as human as it should.
They need their voice to speak.

So, you’re better teaching them how to do it, this way they will have a personal human communication the way they want it.

Even if you think there is, there’s no evil in human.
There’s hard choices, ego, egoistic reasoning.

It’s all about choosing between you and the others, defining a line between your belief system and the real world.

It’s about success and failure and all the egoistic arguments that goes into that.
It’s about learning and maturing, and start thinking outside of our own life.

But there’s no evil. Even the worst, even the most terrible situation is a produced outcome.
It’s there because of something, because of society, poverty, wrong choices.
But there’s no evil inside it. There might be an evil intent, but humans are not defined by evil. They do evil action because we sometimes hurt others with wrong intention, moved by wrong reasoning, but there’s no evil inside us.

Evil should be something much much bigger and more terrifying.
Evil is evil only to do harm, but we always have a reason do to even the most awful actions in our life, and even if the reason may sometimes be stupid, they are not evil per se, they are evil in their outcome.