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Since I’ve got a side business that sells deodorants, I happen to manage also the Facebook page, and from time to time I got the chance to read some bad reviews.

I’ve always shared them all, always replied and told them that they can write us in private to get more help.

I think we should help people this way. Answering, being present as a company.
Every time I think of a big company I remember their limits.
They can’t help you because often they don’t reply, they can’t even timely respond.

Maybe this happens when you grow too much, or maybe it happens because you have not put in place the correct support system. Hard to tell.

I do know that we can do better, at least now.
We can reply, and put our face on it, even with bad reviews. Because this way we can learn, we can improve and move forward.

 


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