There is one amazing book I always advise reading which is called “Difficult Conversations” of “Douglas Stones”. It’s a book about talking with people when there is a high stake for both. In case you’re angry or you’re discussing a very complex and hot topic. What I learned through that book is that when we…

Don’t blame. End of the story. Nobody likes being blamed upon. If you really want to get an insight of why a person did something wrong ask questions. Why you did that? What was your reasoning? What did you expect? Did you considered that X might happen? This will lead you to understand him/her and…

“The world doesn’t revolve around you”How many times did I hear those words and yet I didn’t understood them. We have been tricked. Tricked into thinking that a one man band can be possible. Tricked into thinking that we can build a billion dollar social network in a night, tricked into thinking that we can…

Complaining is a thing we love doing. We all complain a lot, for work, at home, for whatever futile reason we have the right to complain and we do it without thinking twice. Yet, when people do complain to us, we’re scared, angry, we feel bad.This doesn’t teach us anything, and even if we have…

Did you ever find a collegue tapping on your shoulder for a question, for help? Did you ever had that one person always asking you to come over for a small discussion without even sharing the topic? I don’t blame these behaviours, but we should all admit that they’re shortsighted. Rarely we do need that…

If you happen to be in a smart working company chances are that you’re lucky. Surrounded by great people with a nice mindset. You might be tempted to simply do your work. But what is your work? In today’s jobs our work doesn’t really equate a task. Is a task “your work”? I’m not sure.…

What will you remember 10 years from now? Will you remember that customer that shouted at you? Will you remember the long working hours? Will you remember the anxiety of finishing a task? or Will you remember that trip to Hawaii? Will you remember your wedding day? Will you remember that time when you did…

After some years both as an employee and as a company owner I came to realize that urgency, for some people, is the standard. I don’t know if it’s because they realize what must be done too late or if it’s because they are extremely anxious. The fact is: For some people urgency, emergency, is…

It usually goes like this: You struggle, you fail, you struggle a lot, you want to get better, get rich, improve. At this point you’re quite frustrated, you don’t know what to do, you feel powerless.Then the self-help world opens up its doors with words like success, happiness, money, managing and controlling people. Is it…

If you complain to something at starbucks they’ll be told to apply their “LATTE” method. What is it? Listening to the customer Acknowledging their complaint Taking action to resolve the problem Thanking the customer for bringing the situation to their attention Explaining to the customer why the problem occurred. You know what? It’s a great…